How are commission disputes resolved between a referring property and Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- D.
Commission payments on rates designated as commissionable should be paid by Customer within 30 days from guest departure.
Customer is responsible for resolving all commission disputes directly with guests, travel agencies, GDS's, and other stakeholders.
- E.
Customer will work with Customer Care to resolve customer service issues in an expeditious and timely manner.
Margaritaville or its CRS Supplier may choose to pay travel agencies, guests, GDS's, or other stakeholders on cases that remain unresolved for more than 45 days.
Subject to liability assumed by Margaritaville pursuant to the exclusions set forth in Section 8.B. above, Margaritaville will recoup any monies it or its CRS Supplier pays on behalf of Customer by adding the amount of such payment to Customer's subsequent invoice.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the customer, which in this case would be the franchisee, is responsible for resolving all commission disputes directly with guests, travel agencies, GDS's, and other stakeholders. This means that if a dispute arises over commissions, the Camp Margaritaville franchisee must handle the issue directly with the party involved.
However, Camp Margaritaville or its CRS Supplier may choose to pay travel agencies, guests, GDS's, or other stakeholders on cases that remain unresolved for more than 45 days. If Camp Margaritaville or its CRS Supplier makes a payment on behalf of the franchisee, they will recoup the amount by adding it to the franchisee's subsequent invoice.
Therefore, while the franchisee is initially responsible for resolving commission disputes, Camp Margaritaville may step in to resolve long-standing issues, ultimately charging the franchisee for any payments made. This arrangement places the onus on the franchisee to promptly address and resolve commission disputes to avoid additional charges from Camp Margaritaville.