What assistance must a Camp Margaritaville franchisee provide to the franchisor during a security incident investigation?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event of a Security Incident, Franchisee shall: (i) promptly inform Franchisor in writing of such Security Incident, but by no later than twenty-four (24) hours from the date Franchisee obtains actual or constructive knowledge of the Security Incident; (ii) promptly investigate, correct, mitigate, remediate, and otherwise handle the Security Incident, including by identifying Guest Profile Data or Confidential Information that may have been accessed, acquired, disclosed, or used as a result of the Security Incident and taking sufficient steps to prevent the continuation and recurrence of the Security Incident; and (iii) immediately provide information, including artifacts required for incident response and forensics investigations, and assistance, such as preservation and retention of logs and data relevant to the evaluation, requested by Franchisor.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, a franchisee has specific obligations to assist the franchisor in the event of a security incident. The franchisee must promptly inform Camp Margaritaville in writing of any security incident, no later than 24 hours after gaining knowledge of it. This initial notification is crucial for timely response and mitigation.
Following notification, the franchisee is required to investigate, correct, mitigate, remediate, and handle the security incident. This includes identifying any Guest Profile Data or Confidential Information that may have been compromised. Franchisees must take steps to prevent the continuation and recurrence of the incident, ensuring that the issue is contained and resolved effectively.
Furthermore, the franchisee must immediately provide information and assistance requested by Camp Margaritaville, such as artifacts needed for incident response and forensics investigations. This encompasses preserving and retaining logs and data relevant to the evaluation of the incident. The franchisee's cooperation is essential for Camp Margaritaville to conduct a thorough investigation and implement appropriate measures to protect data and systems.