Where will updates of computer hardware or software requirements for C12 Group be set forth?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
independent access to franchisees' computer data and information. Any updates of computer hardware or software requirements or related equipment will be set forth in the annual franchise compliance administrative update letter. There is no cost associated with maintenance, updating, upgrading, or support of the C12 App and CRM, which C12 maintains and provides for you. We do not require you to keep your computer updated, but we estimate that you may incur appro
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–29)
What This Means (2025 FDD)
According to C12 Group's 2025 Franchise Disclosure Document, any updates to the computer hardware or software requirements will be communicated in the annual franchise compliance administrative update letter. This letter serves as a formal means of informing franchisees about their compliance status and any changes to operational requirements.
For a prospective C12 Group franchisee, this means that they should pay close attention to the annual franchise compliance administrative update letter. It is the official channel through which C12 Group will communicate any modifications to the required computer systems. This is important because franchisees need to maintain systems capable of operating specified software like Microsoft Office, Apple/Mac products, and Google Suite web products.
While C12 Group does not mandate that franchisees keep their computers constantly updated, they estimate that franchisees may need to spend approximately $1,000 every 3-4 years to update or replace their computer systems. Staying informed through the annual update letter will help franchisees budget and plan for these necessary technology upgrades to remain compliant with C12 Group's standards.