Who typically conducts the C12 Group training sessions?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
---| | IFC Accredited Executive/Leadership | 6 | 28 | In-person at | The Training Program (New Chair Training) is mandatory. Some elements may be delivered via on-site video (e.g., DVD or web-based) presentation and training manual. The order of the delivery may vary depending upon the scheduling of the C12 CEO Forum meeting or as the Trainer may decide.
These sessions are typically located in San Antonio, Texas and conducted by Jarrod Albergaria (4 years of experience as a C12 Field Consultant and 4 years of experience with training our franchisees),Joanne Davis (2 years of experience as a C12 Area Chair and 1 year of experience with training our franchisees), and Mike Sharrow (see Item 2). We may have other individuals with subject matter expertise provide certain portions of the training sessions. We engage Topaz Sales Consulting for a required 13-week sales training program for each new franchisee, which does not have to be completed prior to a franchisee opening for business.
C12 will determine whether New Chair Training has been satisfactorily completed. Training Week will typically involve an assessment to evaluate proficiency and readiness. While it is rare for an incoming franchisee to fail to complete training to our satisfaction, C12 reserves the right to make this determination and establish a remediation plan with the franchisee. C12 has the unilateral right to evaluate your personal abilities, aptitude, calling, fit, and financial ability to qualify as a C12 franchisee. Existing franchis
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–29)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the New Chair Training sessions are generally held in San Antonio, Texas. These sessions are primarily led by Jarrod Albergaria, who has four years of experience as a C12 Field Consultant and four years of experience training franchisees, Joanne Davis, who has two years of experience as a C12 Area Chair and one year of experience training franchisees, and Mike Sharrow.
C12 Group may also bring in other individuals with specific subject matter expertise to conduct portions of the training. Additionally, new franchisees are required to participate in a 13-week sales training program provided by Topaz Sales Consulting, which does not need to be completed before the franchisee starts operations.
C12 Group determines whether a new franchisee has satisfactorily completed the New Chair Training, which typically includes an assessment to evaluate proficiency and readiness. While it's uncommon for a franchisee to fail the training, C12 Group retains the right to make this determination and create a remediation plan if necessary. Existing franchisees have the option to retake the New Chair Training for a fee of $2,500.