What is the training and support fee for a C12 Group franchise, and is it refundable?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
counting principles generally accepted in the United States (GAAP). The financial statements were presented on a consolidated basis and all significant intercompany accounts and transactions eliminated.
Revenue Recognition: A majority of the Company's revenues are derived from franchise fees. Franchise agreements generally require the franchisee to pay 1) an initial non-refundable territory fee of $25,000 per franchise unit, 2) a prepaid marketing deposit of $10,000, 3) a training and support fee of $10,000 to $12,500, which is refundable prior to the start of training, 4) continuing fees ba
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, franchisees must pay a training and support fee. This fee ranges from $10,000 to $12,500. The document specifies that this fee is refundable, but only if the refund is requested prior to the start of training.
This means a prospective C12 Group franchisee needs to be aware of the timing of the training and support fee payment relative to the start of the training program. If there is any doubt about proceeding with the franchise, it would be prudent to delay payment until closer to the training date to preserve the option of a refund.
Franchise fees and refund policies can vary widely across different franchise systems. The C12 Group's policy of refunding the training fee before training commences is relatively common, as it protects both the franchisee and the franchisor. The franchisee is not locked into a training program they may not complete, and C12 Group does not have to bear the cost of training someone who ultimately does not become a franchisee.