Is there a limit to C12 Group's right to change authorized goods and services?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
As a franchisee, you may only offer and sell those services and products approved by C12 in managing C12 programs but may only offer and sell such services and products within your exclusive Territory. The Franchisor retains the right to change the types of authorized goods and services provided without limitation.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 36)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, C12 Group retains the right to change the types of authorized goods and services franchisees can offer without any limitations. This means that C12 Group has complete discretion to modify the products and services franchisees are permitted to sell.
For a prospective franchisee, this lack of limitation carries significant implications. C12 Group could, at any time, alter the service offerings, potentially requiring franchisees to adapt their business practices, marketing strategies, and operational focus. This could involve adding new services that require additional training or investment, or discontinuing existing services that are a significant source of revenue.
While such changes are not uncommon in franchising as franchisors seek to keep their brands relevant and competitive, the absence of any stated limitations in C12 Group's right to modify offerings places a greater burden on franchisees to remain flexible and adaptable. A prospective franchisee should seek clarification from C12 Group regarding the types of changes that have been implemented in the past and the potential impact of future changes on franchisee operations and profitability.