Where are the C12 Group's System Standards for operating the Franchised Business set forth?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
peers engaged in a holy calling from all geographic corners, industries, and business sizes and types.
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- Operations Manual and System Standards. Franchisee shall operate the Franchised Business at all times in accordance with Franchisor's System Standards as set forth in the Operations Manual and other sources as Franchisor designates. Franchisor may modify the System Standards at any time and in Franchisor's sole discretion, and Franchisee shall take all steps necessary to comply with changes to Franchisor's System Standards. In accordance with following Franchisor's System Standards, Franchisee shall, without limitation, use the C12 agendas, facilitation standards, materials, segments, forms, logos, websites (both the general C12 website and the specific C12 site for the Territory and any website Franchisee authors for the Territory), and formats, and strictly follow the C12 Brand Standards Guide for paper and colors as directed without any deviation or substitution except as approved ahead of time in writing by Franchisor. Franchisee shall establish fixed meeting dates and locations (e.g., third Tuesday of each month, from 9 AM to 4 PM, at Lord's Country Club) and standard C12 service delivery approaches (e.g., monthly 60-90- minute One-on-One meetings (Focus60) scheduled with C12 members between the monthly CEO Forum meetings). Franchisee shall engage with its members, reliably and according to Franchisor's model, and Franchisee shall serve as a facilitator, and not as a teacher or preacher, in engaging Franchisee's peer group members. Franchisee shall not reproduce the C12 trade name, logo, or copyrighted materials beyond normal, permitted uses in monthly C12 meetings, events, seminars, and marketing efforts, without Franchisor's prior written permission and compliance with the C12 Brand Standards Guide. Franchisee shall not solicit Franchisee's C12 members for the purpose of selling them other products or services.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the System Standards for operating a C12 Group franchise are detailed in the Operations Manual and other sources designated by C12 Group. Franchisees are required to operate their franchised business in accordance with these System Standards at all times.
The FDD emphasizes that C12 Group retains the right to modify these System Standards at any time and at its sole discretion. It is the franchisee's responsibility to stay informed of these changes and take all necessary steps to ensure compliance. This includes using C12 Group's specified agendas, facilitation standards, materials, segments, forms, logos, websites, and formats, and strictly adhering to the C12 Brand Standards Guide for paper and colors.
Furthermore, franchisees must establish fixed meeting dates and locations, and follow standard C12 service delivery approaches. They are expected to engage with members according to C12 Group's model, serving as facilitators rather than teachers or preachers. Franchisees are also responsible for maintaining current information on C12 Group's websites regarding their local group meeting locations, times, events, and news, and providing members with opportunities to participate in global C12 web functionalities. Compliance with the C12 business model and its standard processes, due dates, and payments is also mandatory, as these may be revised periodically by C12 Group.