Is successful completion of New Chair Training a requirement before a C12 Group franchisee can commence operation?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchised Business, which processes may extend for a reasonable period of time beyond the expiration of the Term.
III. Franchisor's Duties
- New Chair Training. Before Franchisee commences operation, Franchisor will provide Franchisee with a mandatory five-week training program ("New Chair Training"), including four weeks of guided selfstudy combined with weekly live webinar training with a C12 Chair Trainer, followed by a one-week onsite training at Franchisor's Headquarters in San Antonio, TX ("Training Week"). By the conclusion of Training Week, Franchisor will determine in its sole discretion whether Franchisee has sufficiently demonstrated the ability to launch and successfully operate a C12 Franchised Business. If Franchisor determines that Franchisee has not satisfactorily completed New Chair Training, Franchisor will give Franchisee the option to either (i) complete a Remediation Plan or (ii) terminate the Franchise Agreement. If Franchisee elects to complete a Remediation Plan, Franchisor will specify actions that Franchisee must take and other requirements for Franchisee to meet in order to pass New Chair Training or, at Franchisor's option, Franchisee may attend a subsequent Training Week provided that Franchisee pay the additional cost of $2,500 plus travel, hotel, and meals. If Franchisee elects to terminate the Franchise Agreement, Franchisor will refund the Franchise Fee and any unspent portions of the Prepaid Marketing Fund, subject to Franchisee's agreement to remain bound by the confidentiality and non-competition obligations Franchisee previously agreed to under this Agreement before attending New Chair Training. Additionally, if Franchisor determines Franchisee is not making sufficient progress on a Remediation Plan, Franchisor reserves the right to give Franchisee written notice of termination of the Franchise Agreement. If Franchisor terminates the Franchise Agreement as provided for in this Section, Franchisor will refund only any unspent portions of the Prepaid Marketing Fund. All other franchise and training fees are
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to C12 Group's 2025 Franchise Disclosure Document, successful completion of New Chair Training is indeed a prerequisite for a franchisee to begin operations. The franchisor provides a mandatory five-week New Chair Training program. This includes four weeks of guided self-study combined with weekly live webinar training with a C12 Chair Trainer, followed by a one-week onsite training at C12 Group's Headquarters in San Antonio, TX.
At the conclusion of the training week, C12 Group will determine whether the franchisee has sufficiently demonstrated the ability to launch and successfully operate a C12 franchised business. If C12 Group determines that the franchisee has not satisfactorily completed the New Chair Training, the franchisee has the option to either complete a Remediation Plan or terminate the Franchise Agreement.
If the franchisee elects to complete a Remediation Plan, C12 Group will specify the actions that the franchisee must take and other requirements to meet in order to pass the New Chair Training. Alternatively, the franchisee may attend a subsequent Training Week, provided the franchisee pays an additional cost of $2,500 plus travel, hotel, and meals. If the franchisee elects to terminate the Franchise Agreement, C12 Group will refund the Franchise Fee and any unspent portions of the Prepaid Marketing Fund, subject to the franchisee's agreement to remain bound by the confidentiality and non-competition obligations. C12 Group also reserves the right to require the franchisee to re-attend New Chair Training if, in C12 Group's sole discretion, the franchisee needs additional training.
Following New Chair Training, the franchisee must participate in C12 Group's monthly conference calls/webinars and Semi-Annual Chair Training. The franchisee may only miss attending these meetings with C12 Group's prior written approval, and this will not relieve the franchisee from the responsibility to pay the applicable attendance fees.