What are the specific obligations of a C12 Group franchisee regarding the use of computer systems, considering the franchisor's assistance in Item 11?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
es by submitting a written request to us.
Computer Requirement
The personal computer we require you to use in the day-to-day operation of your Franchise must be capable of operating Microsoft Office programs (Word, Excel) as well as Apple/Mac products (Keynote) and Google Suite web products. Prices for such computer hardware vary widely depending in part on the other features you select as components of such hardware and whether you select a laptop or a desktop computer. However, if you do not already have such a computer, you should anticipate a minimum purchase price for such hardware of $1,000. In addition to a computer, other devices, projection, audio/visual, and recording equipment will be needed as mentioned below; the cost of purchasing such equipment will vary based on need and is estimated between $300-$1,000. Prices charged for Microsoft Word, Excel, and PowerPoint also may vary widely. As of the date of this disclosure document such cost is estimated to be a minimum of $700. You must also have high-speed internet and emailing service capable of receiving 300+ MB files. You also will need a laser or inkjet color printer to locally print supplemental C12 materials periodically. We also reserve the right to require you to acquire a suitable computer projector in the future as certain elements of the C12 monthly process may be deliverable via web or video delivery. Generally, C12 franchisees operate out of a home office, although those building a multi-unit practice or affiliated with another business entity may choose to operate from a commercial office location at their discretion. We will not have independent access to franchisees' computer data and information. Any updates of computer hardware or software requirements or related equipment will be set forth in the annual franchise compliance administrative update letter. There is no cost associated with maintenance, updating, upgrading, or support of the C12 App and CRM, which C12 maintains and provides for you. We do not require you to keep your computer updated, but we estimate that you may incur appro
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, franchisees are required to have a personal computer capable of operating Microsoft Office programs (Word, Excel), Apple/Mac products (Keynote), and Google Suite web products. The estimated minimum purchase price for the necessary computer hardware is $1,000, though this can vary based on selected features and whether the franchisee chooses a laptop or desktop. Franchisees also need to factor in the cost of software, estimated at a minimum of $700 as of the FDD's disclosure date.
In addition to the computer itself, C12 Group franchisees will need other devices, projection, audio/visual, and recording equipment, with costs estimated between $300 and $1,000 depending on the franchisee's specific needs. Franchisees must also have high-speed internet and emailing service capable of receiving large files (300+ MB). A laser or inkjet color printer is required for printing supplemental C12 Group materials. C12 Group retains the right to require franchisees to acquire a suitable computer projector in the future, as certain elements of the monthly process may be delivered via web or video.
C12 Group maintains and provides the C12 App and CRM for franchisees, with no associated costs for maintenance, updating, upgrading, or support. While C12 Group does not mandate computer updates, it estimates franchisees may incur approximately $1,000 every 3-4 years to update or replace their computers. C12 Group will not have independent access to franchisees' computer data and information. Any updates to computer hardware or software requirements or related equipment will be communicated in the annual franchise compliance administrative update letter. Franchisees must also maintain current information on C12 Group's websites regarding their local group meeting locations and times, local events and news, and provide every member an opportunity to participate in any global web functionality.
C12 Group also provides franchisees with a localized C12 website and email address to help establish a unique web presence consistent with C12 Group's overall brand. Standardized website elements are hosted by C12 Group at no cost to the franchisee. Additional website customizations can be negotiated at the franchisee's expense but must comply with C12 Group Brand Standards and be approved before going live online, as detailed in the Operations Manual.