Who selects the arbitrators in the Christian arbitration process for C12 Group disputes?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
The parties agree for the arbitration process to be conducted in accordance with the Christian Conciliation Rules of Procedure contained in the ICC booklet Guidelines for Christian Conciliation.
In accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation (complete text of the Rules is available at www.iccpeace.com/rules or by contacting ICC PEACE at info@iccpeace.com or calling 844-707-3223).
Consistent with these rules, each party to the agreement shall agree to the selection of the arbitrator.
The parties agree that if there is an impasse in the selection of the arbitrator, the Institute for Christian Conciliation (hereafter ICC), shall be asked to provide the name of a qualified person who will serve in that capacity.
Consistent with the Rules of Procedure, the arbitrator shall issue a written opinion within a reasonable time.
The parties acknowledge that the resolving of conflicts requires time and financial resources.
In an effort to fully encourage and implement a biblically faithful process, Franchisor agrees to pay all fees and expenses, which may be required by the mediator, case administrator, and/or arbitrator.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 36–40)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the selection of arbitrators in the Christian arbitration process involves multiple steps. Initially, both the C12 Group franchisor and the franchisee are to agree on the selection of the arbitrator.
If an agreement cannot be reached, the Institute for Christian Conciliation (ICC) will be asked to provide a name of a qualified person to serve as the arbitrator. The arbitration process itself is to be conducted following the Christian Conciliation Rules of Procedure outlined in the ICC booklet Guidelines for Christian Conciliation.
Alternatively, C12 Group's dispute resolution process involves three Bible-believing Christian arbitrators: one selected by the franchisee, one selected by C12, and a third selected by the first two arbitrators. The remedy recommended by this arbitration panel is considered binding and final, with no further recourse available to either party, subject to state law.