For C12 Group, who selects the arbitrators in the Christian arbitration process?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
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| u. Dispute resolution by arbitration or mediation | XII, Exhibit F | All matters can be appealed up through C12’s defined three-step dispute resolution process which culminates in Christian arbitration pursuant to which the parties engage three Bible-believing Christian arbitrators as follows: one selected by the franchisee, one selected by C12, and one selected by such two arbitrators. The remedy recommended by the arbitration panel will be binding and final with no further recourse by either party. Subject to state law. |
|---|---|---|
| v. Choice of forum | XII, Exhibit F | Litigation must be conducted in Texas unless otherwise stated in Exhibit F for certain State Disclosures (subject to applicable state law). |
| w. Choice of Law | XII | Texas law will govern (subject to applicable state law). |
| C12 Franchisees | ||
| Total Revenue | ||
| January 1, 2024 to December 31, 2024 | ||
| Total Revenue | $44,250,036 | Reported by 65 franchisees. |
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 36–40)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the selection of arbitrators in the Christian arbitration process involves both the franchisee and C12 Group. Initially, both parties agree to the selection of the arbitrator. If they cannot agree, the Institute for Christian Conciliation (ICC) will provide the name of a qualified person to serve as the arbitrator.
In the three-step dispute resolution process, which culminates in Christian arbitration, the parties engage three Bible-believing Christian arbitrators. The franchisee selects one arbitrator, C12 Group selects another, and those two arbitrators then select the third. The remedy recommended by the arbitration panel is binding and final, with no further recourse for either party, subject to state law.
C12 Group also commits to covering all fees and expenses associated with the mediator, case administrator, and/or arbitrator, aiming to encourage a biblically faithful process. This detail is particularly significant for prospective franchisees, as it alleviates potential financial burdens related to dispute resolution. Prospective franchisees should note that the arbitration process is subject to the Christian Conciliation Rules of Procedure, as detailed in the ICC booklet Guidelines for Christian Conciliation, and that further information is available on the ICC PEACE website.