Which sections of the C12 Group agreement address initial and ongoing training?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
Providing you with ongoing telephone and email consultation regarding Territory development and member/group facilitation (upon request) (FA Section III).
Providing the mandatory Sales Training Series currently offered in weekly one-hour group coaching sessions (FA Section III.3.b).
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
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- Providing you with an intensive five-week training program (New Chair Training), including four weeks of guided, self-study combined with weekly live webinar training with a C12 Trainer, followed by a one-week on-site Training Week at the C12 home office (FA Sections III, IV) which includes: orientation to C12's vision, mission, core values, doctrine, and promise; discussion of C12's process, materials, protocols, methods, affiliates, and C12 services/resources; actual CEO Forum visitation and audit; discussion of Territory development and your specific business plan and action plan; and approval of your business plan. Training Week must be completed to C12's satisfaction.
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- Providing you with a Franchise Training Manual (FA Section III) and additional training materials. The contents of the current version of the Franchisee Training is set forth in Exhibit E.
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
Engaging in monthly teleconference calls with other members of the C12 Principal Chairs community, hosted and funded by C12, to discuss each month's meeting materials, Territory development and events, and issues of common interest (FA Section III).
[Item 22: CONTRACTS]
Sales Training Series.
Franchisor will host a Sales Training Series, which Franchisee must attend.
Currently, the Sales Training Series consists of one-hour telephone coaching sessions once per week for thirteen (13) weeks and will begin in parallel with the four (4) weeks of guided self-study described above in Section III.1.
Area Chair Training Kit.
Prior to attending Training Week and upon Franchisee's payment of the Training and Technology Fee, Franchisor will send Franchisee the C12 Group Area Chair Training Kit, which consists of the training curriculum, business plan documents, reading and reference materials, and other C12 branded items.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 20–21)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, Item 11 and Item 22 outline the initial and ongoing training provided to franchisees. Specifically, Item 11 details the pre-opening assistance, including a five-week intensive training program called New Chair Training. This program consists of four weeks of guided self-study combined with weekly live webinar training, followed by a one-week on-site Training Week at the C12 Group home office. This training covers various aspects such as C12's vision, mission, core values, processes, materials, and Territory development. Item 11 also mentions the provision of a Franchise Training Manual and additional training materials.
Item 11 further describes the continuing assistance C12 Group offers during the operation of the franchise, such as co-planning executive briefing events and providing ongoing telephone and email consultation. Additionally, C12 Group hosts monthly teleconference calls with other members of the C12 Principal Chairs community to discuss meeting materials, Territory development, and other relevant issues. The franchisee is also provided with ongoing monthly supply of C12 meeting materials in both digital and print media.
Item 22 references the Sales Training Series, which franchisees must attend. This series currently consists of one-hour telephone coaching sessions once per week for thirteen weeks, beginning in parallel with the four weeks of guided self-study mentioned in Item 11. Item 22 also mentions the Area Chair Training Kit, which includes the training curriculum, business plan documents, and reading materials, provided upon payment of the Training and Technology Fee. These sections of the agreement ensure that franchisees receive comprehensive training and support both before and during their operation of a C12 Group franchise.