What is the role of the Regional Representative in the C12 Group's dispute resolution process?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Any franchisee may also appeal via their Regional Representative to bring matters of concern or dispute to the Chair Advisory Council which includes a delegate of the Franchisor's Board of Directors in addition to Franchisor's Officers.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to C12 Group's 2025 Franchise Disclosure Document, the Regional Representative plays a role in the dispute resolution process. Specifically, a franchisee can appeal through their Regional Representative to bring concerns or disputes to the Chair Advisory Council. This council includes a delegate from C12 Group's Board of Directors, as well as C12 Group's officers.
This initial step allows franchisees to have their issues reviewed by a council that includes franchisee representation (through the Regional Representative) and members of C12 Group's leadership. It provides an avenue for addressing concerns before escalating to further dispute resolution steps.
If the initial appeal to the Chair Advisory Council does not resolve the dispute, the matter may proceed to a panel of three of C12 Group's Board Members or, ultimately, to binding Christian arbitration. The involvement of the Regional Representative is specifically outlined as a first step in bringing concerns to the Chair Advisory Council.