What is the role of the C12 Group's Regional Representative in the dispute resolution process?

According to the 2025 C12 Group Franchise Disclosure Document, the Regional Representative plays a role in the dispute resolution process. Specifically, a franchisee can appeal through their Regional Representative to bring concerns or disputes to the Chair Advisory Council. This council includes a delegate from C12 Group's Board of Directors, as well as C12 Group officers.

This process is part of a broader three-step dispute resolution outlined in the FDD. The initial step involves direct communication with the individual involved in the disagreement, followed by engaging C12 Group's President or Chairman. The involvement of the Regional Representative and the Chair Advisory Council provides an additional avenue for franchisees to address concerns before escalating the matter further.

It's important to note that the C12 Group emphasizes a biblically-based approach to conflict resolution, encouraging mutual love, truth, and unity. Franchisees agree to avoid public legal action and instead follow the outlined three-step process. If the Chair Advisory Council does not resolve the issue, the dispute may proceed to a panel of three of C12's Board Members or, ultimately, to binding Christian arbitration.