What is the role of the Institute for Christian Conciliation (ICC) in C12 Group's arbitration process?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Step Three: If Franchisee is still unwilling to abide by the decision of the panel of the three C12 non-executive Board Members, then Franchisee shall have the right to request binding Christian arbitration.
The parties agree for the arbitration process to be conducted in accordance with the Christian Conciliation Rules of Procedure contained in the ICC booklet Guidelines for Christian Conciliation.
In accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation (complete text of the Rules is available at www.iccpeace.com/rules or by contacting ICC PEACE at info@iccpeace.com or calling 844-707-3223).
Consistent with these rules, each party to the agreement shall agree to the selection of the arbitrator.
The parties agree that if there is an impasse in the selection of the arbitrator, the Institute for Christian Conciliation (hereafter ICC), shall be asked to provide the name of a qualified person who will serve in that capacity.
Consistent with the Rules of Procedure, the arbitrator shall issue a written opinion within a reasonable time.
The parties acknowledge that the resolving of conflicts requires time and financial resources.
In an effort to fully encourage and implement a biblically faithful process, Franchisor agrees to pay all fees and expenses, which may be required by the mediator, case administrator, and/or arbitrator.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the Institute for Christian Conciliation (ICC) plays a specific role in the arbitration process if a dispute arises between C12 Group and a franchisee. If earlier attempts to resolve a dispute are unsuccessful, the franchisee can request binding Christian arbitration. This arbitration is conducted following the Christian Conciliation Rules of Procedure outlined in the ICC booklet Guidelines for Christian Conciliation. The complete text of these rules is accessible on the ICC PEACE website or by contacting them directly.
Consistent with these rules, both C12 Group and the franchisee must agree on the selection of an arbitrator. However, if they cannot agree on an arbitrator, the ICC will be asked to provide the name of a qualified person to serve as the arbitrator. The selected arbitrator is then expected to issue a written opinion within a reasonable timeframe, adhering to the Rules of Procedure.
C12 Group covers all fees and expenses associated with the mediator, case administrator, and/or arbitrator, aiming to encourage a biblically faithful resolution process. This indicates C12 Group's commitment to Christian conflict resolution principles and their willingness to bear the financial burden of arbitration, which is a notable benefit for the franchisee.