What is the role of Christian conflict resolution within the C12 Group membership?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
C12 membership is limited to Christian business Owners, CEOs, Presidents, and General Managers (and their team members) who give assent to Franchisor's Doctrine Statement or seek to understand these values and principles as they seriously consider the claims of Christ.
Each member agrees to group confidentiality, Christian conflict resolution, and being a part of an 'iron sharpening iron' peer group process that requires both listening and speaking in mutual ministry efforts.
Any franchisee may also appeal via their Regional Representative to bring matters of concern or dispute to the Chair Advisory Council which includes a delegate of the Franchisor's Board of Directors in addition to Franchisor's Officers.
Step Two: If the dispute remains unresolved, either Franchisor or Franchisee may bring the dispute to a panel of three of C12's Board Members, whom You will mutually select, that are not members of the Franchisor's senior staff.
Step Three: If Franchisee is still unwilling to abide by the decision of the panel of the three C12 non-executive Board Members, then Franchisee shall have the right to request binding Christian arbitration.
The parties agree for the arbitration process to be conducted in accordance with the Christian Conciliation Rules of Procedure contained in the ICC booklet Guidelines for Christian Conciliation.
In accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation (complete text of the Rules is available at www.iccpeace.com/rules or by contacting ICC PEACE at info@iccpeace.com or calling 844-707-3223).
Consistent with these rules, each party to the agreement shall agree to the selection of the arbitrator.
The parties agree that if there is an impasse in the selection of the arbitrator, the Institute for Christian Conciliation (hereafter ICC), shall be asked to provide the name of a qualified person who will serve in that capacity.
Consistent with the Rules of Procedure, the arbitrator shall issue a written opinion within a reasonable time.
The parties acknowledge that the resolving of conflicts requires time and financial resources.
In an effort to fully encourage and implement a biblically faithful process, Franchisor agrees to pay all fees and expenses, which may be required by the mediator, case administrator, and/or arbitrator.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 FDD, Christian conflict resolution is an integral component of C12 Group membership. C12 Group membership is available to Christian business owners, CEOs, Presidents, and General Managers, and their team members. As part of the membership agreement, each member commits to Christian conflict resolution, group confidentiality, and participation in a peer group process designed for mutual support and growth. This process emphasizes both active listening and contributing through shared experiences. The Franchise Agreement states that the relationship between C12 Group and its franchisees should model Christian love and consideration.
For disputes that may arise between C12 Group and a franchisee, the FDD outlines a multi-step resolution process. Initially, a franchisee can appeal to the Chair Advisory Council through their Regional Representative. If the issue remains unresolved, either party can escalate the dispute to a panel of three mutually selected C12 Group Board Members who are not part of the senior staff.
Should the franchisee still disagree with the panel's decision, the final step involves requesting binding Christian arbitration. This arbitration is conducted following the Christian Conciliation Rules of Procedure, as detailed in the ICC booklet Guidelines for Christian Conciliation. C12 Group commits to covering all fees and expenses associated with the mediator, case administrator, and/or arbitrator, aiming to fully support a biblically faithful resolution process. This approach underscores the importance of Christian principles in resolving conflicts within the C12 Group franchise system.