What is C12 Group's rationale for paying all fees and expenses related to mediation and arbitration?

According to the 2025 C12 Group Franchise Disclosure Document, C12 Group agrees to pay all fees and expenses associated with the mediator, case administrator, and/or arbitrator in an effort to fully encourage and implement a biblically faithful process for conflict resolution. This indicates that C12 Group prioritizes resolving disputes in a manner consistent with Christian values and principles.

This approach may be seen as a benefit to potential franchisees, as it reduces the financial burden of resolving disputes through mediation or arbitration. It also signals that C12 Group is committed to fair and equitable conflict resolution. Franchisees should still carefully review the Christian Conciliation Rules of Procedure to fully understand the process.

It is important to note that while C12 Group covers the costs of the mediator, case administrator, and/or arbitrator, the document does not specify whether this coverage extends to other legal fees or expenses that a franchisee might incur during the dispute resolution process. A prospective franchisee should seek clarification on this matter from C12 Group before signing the Franchise Agreement.