Will C12 Group provide franchisees with a C12 email address?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
-
- Email. Franchisor will provide Franchisee with a localized C12 website URL that is descriptive of the Franchisee's Franchised Business and Territory (e.g. www.C12 Altlanta.com) and a C12 email address (e.g., Paul. Tarsus@C12forums.com) to help Franchisee establish a unique web face consistent with C12's overall online presence. These standardized elements are owned and hosted by Franchisor at no cost to Franchisee. Additional customizations can be negotiated at cost to Franchisee, and all related digital activities must be in compliance with C12 Brand Standards and approved prior to being live online as set forth in the Operations Manual.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, C12 Group will provide franchisees with a localized C12 website URL and a C12 email address. This email address will help the franchisee establish a unique web presence that is consistent with C12 Group's overall online presence. For example, the email will follow the format Paul.Tarsus@C12forums.com.
The standardized website and email elements are owned and hosted by C12 Group at no cost to the franchisee. This means that franchisees do not have to pay extra for the initial setup and hosting of these essential online tools.
However, franchisees can negotiate additional customizations to the website at their own cost. Any digital activities, including customizations, must comply with C12 Group's brand standards and receive approval before going live online, as outlined in the Operations Manual. This ensures that all online representations of the C12 Group brand maintain a consistent and professional image.