What is the primary goal of the C12 Group's New Chair Training program?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchised Business, which processes may extend for a reasonable period of time beyond the expiration of the Term.
III. Franchisor's Duties
- New Chair Training. Before Franchisee commences operation, Franchisor will provide Franchisee with a mandatory five-week training program ("New Chair Training"), including four weeks of guided selfstudy combined with weekly live webinar training with a C12 Chair Trainer, followed by a one-week onsite training at Franchisor's Headquarters in San Antonio, TX ("Training Week"). By the conclusion of Training Week, Franchisor will determine in its sole discretion whether Franchisee has sufficiently demonstrated the ability to launch and successfully operate a C12 Franchised Business. If Franchisor determines that Franchisee has not satisfactorily completed New Chair Training, Franchisor will give Franchisee the option to either (i) complete a Remediation Plan or (ii) terminate the Franchise Agreement. If Franchisee elects to complete a Remediation Plan, Franchisor will specify actions that Franchisee must take and other requirements for Franchisee to meet in order to pass New Chair Training or, at Franchisor's option, Franchisee may attend a subsequent Training Week provided that Franchisee pay the additional cost of $2,500 plus travel, hotel, and meals. If Franchisee elects to terminate the Franchise Agreement, Franchisor will refund the Franchise Fee and any unspent portions of the Prepaid Marketing Fund, subject to Franchisee's agreement to remain bound by the confidentiality and non-competition obligations Franchisee previously agreed to under this Agreement before attending New Chair Training. Additionally, if Franchisor determines Franchisee is not making sufficient progress on a Remediation Plan, Franchisor reserves the right to give Franchisee written notice of termination of the Franchise Agreement. If Franchisor terminates the Franchise Agreement as provided for in this Section, Franchisor will refund only any unspent portions of the Prepaid Marketing Fund. All other franchise and training fees are non-refundable. Franchisor reserves the
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the New Chair Training program aims to determine whether a franchisee has the ability to successfully launch and operate a C12 franchised business. This determination is made by C12 Group at its sole discretion by the conclusion of the Training Week.
This five-week mandatory program includes four weeks of guided self-study combined with weekly live webinar training with a C12 Chair Trainer, followed by a one-week onsite training at C12 Group's Headquarters in San Antonio, TX. If C12 Group determines that the franchisee has not satisfactorily completed the New Chair Training, the franchisee has the option to either complete a Remediation Plan or terminate the Franchise Agreement.
If the franchisee chooses the Remediation Plan, C12 Group will specify the actions and requirements needed to pass the New Chair Training. Alternatively, the franchisee can attend a subsequent Training Week, but they must pay an additional cost of $2,500, plus travel, hotel, and meals. If the franchisee elects to terminate the Franchise Agreement, C12 Group will refund the Franchise Fee and any unspent portions of the Prepaid Marketing Fund, provided the franchisee agrees to remain bound by confidentiality and non-competition obligations.
C12 Group also reserves the right to require a franchisee to re-attend New Chair Training if they deem additional training is necessary. Furthermore, if a franchisee is not making sufficient progress on a Remediation Plan, C12 Group can terminate the Franchise Agreement, refunding only any unspent portions of the Prepaid Marketing Fund, while all other franchise and training fees are non-refundable. This rigorous assessment and training process underscores C12 Group's commitment to ensuring franchisees are well-prepared to uphold the brand's standards and business model.