What is the C12 Group's policy on requiring a franchisee to re-attend New Chair Training?

According to C12 Group's 2025 Franchise Disclosure Document, C12 Group reserves the right to require a franchisee to re-attend New Chair Training if, in C12 Group's sole discretion, the franchisee needs additional training.

This means that even after completing the initial mandatory five-week New Chair Training program, which includes both guided self-study and a one-week onsite training at C12 Group's headquarters in San Antonio, TX, a franchisee may be required to undergo the training again. This decision is based solely on C12 Group's assessment of the franchisee's need for further development.

The FDD does not specify the conditions under which C12 Group might require a franchisee to re-attend the training or whether there would be additional costs associated with re-attending. A prospective franchisee should clarify these points with C12 Group.

This policy highlights the importance C12 Group places on ensuring franchisees are adequately prepared to operate their franchised business and adhere to C12 Group's standards. It also gives C12 Group a mechanism to address any performance or knowledge gaps that may arise after the initial training period.