What is the C12 Group's policy on providing New Chair Training to franchisees?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
tion, the winding down of the Franchised Business, which processes may extend for a reasonable period of time beyond the expiration of the Term.
III. Franchisor's Duties
- New Chair Training. Before Franchisee commences operation, Franchisor will provide Franchisee with a mandatory five-week training program ("New Chair Training"), including four weeks of guided selfstudy combined with weekly live webinar training with a C12 Chair Trainer, followed by a one-week onsite training at Franchisor's Headquarters in San Antonio, TX ("Training Week"). By the conclusion of Training Week, Franchisor will determine in its sole discretion whether Franchisee has sufficiently demonstrated the ability to launch and successfully operate a C12 Franchised Business. If Franchisor determines that Franchisee has not satisfactorily completed New Chair Training, Franchisor will give Franchisee the option to either (i) complete a Remediation Plan or (ii) terminate the Franchise Agreement. If Franchisee elects to complete a Remediation Plan, Franchisor will specify actions that Franchisee must take and other requirements for Franchisee to meet in order to pass New Chair Training or, at Franchisor's option, Franchisee may attend a subsequent Training Week provided that Franchisee pay the additional cost of $2,500 plus travel, hotel, and meals. If Franchisee elects to terminate the Franchise Agreement, Franchisor will refund the Franchise Fee and any unspent portions of the Prepaid Marketing Fund, subject to Franchisee's agreement to remain bound by the confidentiality and non-competition obligations Franchisee previously agreed to under this Agreement before attending New Chair Training. Additionally, if Franchisor determines Franchisee is not making sufficient progress on a Remediation Plan, Franchisor reserves the right to give Franchisee written notice of termination of the Franchise Agreement. If Franchisor terminates the Franchise Agreement as provided for in this Section, Franchisor will refund only any unspent portions of the Prepaid Marketing Fund. All other franchise and training fees are non-refundable. Franchisor reserves the
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, new franchisees are required to complete a five-week New Chair Training program before commencing operations. This training includes four weeks of guided self-study combined with weekly live webinar training with a C12 Chair Trainer, followed by one week of on-site training at C12 Group's headquarters in San Antonio, TX, referred to as "Training Week."
At the conclusion of Training Week, C12 Group will determine if the franchisee has demonstrated the ability to successfully operate a C12 Group franchise. If the franchisee does not meet the required standards, they have the option to either complete a Remediation Plan or terminate the Franchise Agreement. If the franchisee chooses the Remediation Plan, C12 Group will specify the necessary actions and requirements to pass the training. Alternatively, the franchisee may attend a subsequent Training Week, incurring an additional cost of $2,500 plus travel, hotel, and meal expenses.
If the franchisee elects to terminate the Franchise Agreement, C12 Group will refund the Franchise Fee and any unspent portions of the Prepaid Marketing Fund, provided the franchisee agrees to remain bound by confidentiality and non-competition obligations. However, if the franchisee does not make sufficient progress on the Remediation Plan, C12 Group reserves the right to terminate the Franchise Agreement, refunding only any unspent portions of the Prepaid Marketing Fund. All other franchise and training fees are non-refundable. C12 Group also reserves the right to require franchisees to re-attend New Chair Training if additional training is deemed necessary.