What is the C12 Group's policy on providing guest binders?

According to the 2025 C12 Group Franchise Disclosure Document, a New Member Kit or binder will be sent to the franchisee after C12 Group receives both the registration form and payment for a new member. The franchisee is then responsible for providing the kit or binder to the new C12 member.

This policy ensures that C12 Group receives the necessary documentation and payment before a new member receives their materials. It also places the responsibility on the franchisee to distribute these materials, reinforcing their role as the primary point of contact for members within their territory.

Prospective franchisees should be aware of this process and factor it into their onboarding procedures for new members. They should also ensure they have a system in place to track registration forms and payments to avoid delays in providing the New Member Kit or binder.