What is the C12 Group's policy on franchisee's use of the C12 app?

According to the 2025 C12 Group Franchise Disclosure Document, the C12 Group maintains standard forms and methods on the C12 App, or another platform they determine, for franchisee use.

This means that franchisees are expected to utilize the C12 App or any other designated platform to access and manage essential forms and methodologies necessary for operating their franchise. The C12 Group retains the authority to modify these platforms as they see fit.

This policy ensures consistency and standardization across all C12 Group franchises, as franchisees are required to use the tools and resources provided by the franchisor. It also allows the C12 Group to update and improve these resources as needed, ensuring that franchisees have access to the most current and effective methods for running their businesses.