What is the C12 Group's policy on Christian conflict resolution for members?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
C12 membership is limited to Christian business Owners, CEOs, Presidents, and General Managers (and their team members) who give assent to Franchisor's Doctrine Statement or seek to understand these values and principles as they seriously consider the claims of Christ.
Each member agrees to group confidentiality, Christian conflict resolution, and being a part of an 'iron sharpening iron' peer group process that requires both listening and speaking in mutual ministry efforts.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 FDD, C12 Group membership requires agreement to Christian conflict resolution. Each member commits to group confidentiality and participating in an 'iron sharpening iron' peer group process, emphasizing both listening and speaking in mutual ministry efforts. This indicates that C12 Group prioritizes a faith-based approach to resolving disputes and fostering a supportive environment among its members.
For disputes between the C12 Group franchisee and the C12 Group franchisor, the FDD outlines a three-step process. First, the franchisee can appeal through their Regional Representative to the Chair Advisory Council, which includes a delegate from the C12 Group's Board of Directors and C12 Group's Officers. Second, if the dispute persists, either party can bring the issue to a panel of three mutually selected C12 Group Board Members who are not part of the C12 Group's senior staff.
Third, if the franchisee remains unsatisfied with the panel's decision, they can request binding Christian arbitration. This arbitration must follow the Christian Conciliation Rules of Procedure outlined in the ICC booklet Guidelines for Christian Conciliation. The complete text of these rules is available on the ICC PEACE website or by contacting ICC PEACE directly. C12 Group commits to covering all fees and expenses associated with the mediator, case administrator, and/or arbitrator to encourage a biblically faithful resolution process.