What is the C12 Group's obligation regarding ongoing telephone consultation?

According to the 2025 FDD, C12 Group is obligated to provide ongoing telephone and email consultation to franchisees regarding territory development and member/group facilitation, but only upon request. This consultation is part of the continuing assistance C12 Group offers during the operation of the franchise.

This means that as a C12 Group franchisee, you can reach out to the franchisor for guidance and support as you work to grow your territory and manage your member groups. The availability of telephone and email consultation can be a valuable resource for addressing challenges, getting advice on best practices, and ensuring you're effectively implementing the C12 Group system.

However, it's important to note that this support is provided "upon request," meaning it's the franchisee's responsibility to initiate contact and seek assistance when needed. Franchisees should be proactive in utilizing this resource to maximize their success and ensure they are adhering to C12 Group's standards and procedures. The FDD does not specify the frequency or duration of these consultations, so prospective franchisees may want to inquire about typical response times and the depth of support they can expect.