What is the C12 Group's obligation regarding ongoing email consultation?

According to the 2025 FDD, C12 Group offers ongoing support to its franchisees through telephone and email consultations. Specifically, C12 Group will provide consultation regarding territory development and member/group facilitation. This service is available to franchisees upon request.

This ongoing consultation is a valuable resource for franchisees as they develop their territory and manage their member groups. By offering support via both telephone and email, C12 Group provides flexibility and accessibility for franchisees seeking guidance. The "upon request" stipulation suggests that franchisees must actively seek out this assistance, meaning C12 Group is not obligated to proactively provide unsolicited advice.

For a prospective franchisee, this means that while C12 Group offers support, it is the franchisee's responsibility to initiate contact and request assistance when needed. This highlights the importance of proactive communication and engagement with the franchisor to fully leverage the available resources. Franchisees should clarify the typical response time and scope of these consultations during their due diligence to set appropriate expectations.