Does the C12 Group New Chair Training include discussion of C12's process?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Providing you with an intensive five-week training program (New Chair Training), including four weeks of guided, self-study combined with weekly live webinar training with a C12 Trainer, followed by a one-week on-site Training Week at the C12 home office (FA Sections III, IV) which includes: orientation to C12's vision, mission, core values, doctrine, and promise; discussion of C12's process, materials, protocols, methods, affiliates, and C12 services/resources; actual CEO Forum visitation and audit; discussion of Territory development and your specific business plan and action plan; and approval of your business plan. Training Week must be completed to C12's satisfaction.
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- Providing you with a Franchise Training Manual (FA Section III) and additional training materials. The contents of the current version of the Franchisee Training is set forth in Exhibit E.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–29)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the New Chair Training program does include a discussion of C12 Group's processes. Specifically, the five-week training program includes a one-week on-site Training Week at the C12 Group home office.
The Training Week involves orientation to C12 Group's vision, mission, core values, doctrine, and promise. It also includes discussion of C12 Group's process, materials, protocols, methods, affiliates, and C12 Group services and resources. In addition, franchisees will participate in an actual CEO Forum visitation and audit, and discuss territory development and their specific business and action plans.
Prospective franchisees should note that completing Training Week to C12 Group's satisfaction is mandatory. The FDD also states that existing franchisees have the option to retake New Chair Training for a fee of $2,500.