Can the C12 Group modify its System Standards, and if so, what are the franchisee's obligations?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
ness at all times in accordance with Franchisor's System Standards as set forth in the Operations Manual and other sources as Franchisor designates. Franchisor may modify the System Standards at any time and in Franchisor's sole discretion, and Franchisee shall take all steps necessary to comply with changes to Franchisor's System Standards. In accordance with following Franchisor's System Standards, Franchisee shall, without limitation, use the C12 agendas, facilitation standards, materials, segments, forms, logos, websites (both the general C12 website and the specific C12 site for the Territory and any website Franchisee authors for the Territory), and formats, and strictly follow the C12 Brand Standards Guide for paper and colors as directed without any deviation or substitution except as approved ahead of time in writing by Franchisor.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, C12 Group retains the right to modify its System Standards at any time and at its sole discretion. Franchisees are obligated to take all necessary steps to comply with these changes. This means that a franchisee must adapt their business practices to align with any new standards implemented by C12 Group.
The System Standards encompass various aspects of the C12 Group business model. Franchisees are required to use C12 agendas, facilitation standards, materials, segments, forms, logos, websites, and formats. They must also strictly adhere to the C12 Brand Standards Guide for paper and colors. Deviation or substitution is not allowed without prior written approval from C12 Group. This ensures uniformity and consistency across all C12 Group franchises.
Franchisees must also adhere to C12 Group's basic business model, standard processes, due dates, and payment schedules, which may be revised periodically at C12 Group's discretion. This includes submitting a monthly Area Chair Activity and Payment Report by the fifth business day of each month and paying all fees due via ACH or check by the fifth day of the month. C12 Group reserves the right to modify the due dates and methods of payment for all payments due under the agreement. These operational obligations are subject to change, and franchisees must stay informed of any updates to remain compliant.