Is the Initial Franchise Fee refundable for C12 Group?

According to the 2025 C12 Group Franchise Disclosure Document, the initial franchise fee is generally non-refundable. The document specifies that "all initial franchisees fees are non-refundable," except as otherwise described.

However, the FDD also mentions a training and support fee that ranges from $10,000 to $12,500, which is refundable prior to the start of training. This is distinct from the initial franchise fee itself. Therefore, while the initial franchise fee is non-refundable, a franchisee may be able to recoup the training and support fee if they cancel before training commences.

Prospective C12 Group franchisees should carefully note the conditions under which the training and support fee can be refunded. They should also confirm with C12 Group the exact amount of the initial franchise fee for their specific territory and ensure they understand all the terms and conditions related to refunds before signing the franchise agreement.