Who is included in the C12 Group's Chair Advisory Council?

According to the 2025 C12 Group Franchise Disclosure Document, the Chair Advisory Council includes a delegate from the C12 Group's Board of Directors and the C12 Group's Officers. This council serves as a point of appeal for franchisees who have concerns or disputes, with the Regional Representative acting as an intermediary to bring these matters to the council's attention.

This structure provides a formal mechanism for franchisees to voice their concerns and seek resolution within the C12 Group organization. Having a delegate from the Board of Directors ensures that the council's decisions align with the company's overall strategic direction. The inclusion of C12 Group's Officers further guarantees that the council is well-informed about the company's operational aspects and can make informed decisions.

For a prospective franchisee, this indicates that there is a defined process for conflict resolution and that their concerns can be escalated to a higher level within the organization if necessary. However, it is important to note that the FDD does not specify the exact number of members on the council or the specific roles of the C12 Group Officers involved. A potential franchisee may want to inquire about the council's composition and meeting frequency to better understand its effectiveness and accessibility.

While many franchise systems offer some form of dispute resolution, the inclusion of a Board delegate and company officers on the advisory council suggests a higher level of commitment from C12 Group to addressing franchisee concerns. Prospective franchisees should still carefully evaluate the dispute resolution process and consider how effectively it addresses potential conflicts.