If a C12 Group franchisee already has a computer, does it need to be replaced?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
es by submitting a written request to us.
Computer Requirement
The personal computer we require you to use in the day-to-day operation of your Franchise must be capable of operating Microsoft Office programs (Word, Excel) as well as Apple/Mac products (Keynote) and Google Suite web products. Prices for such computer hardware vary widely depending in part on the other features you select as components of such hardware and whether you select a laptop or a desktop computer. However, if you do not already have such a computer, you should anticipate a minimum purchase price for such hardware of $1,000. In addition to a computer, other devices, projection, audio/visual, and recording equipment will be needed as mentioned below; the cost of purchasing such equipment will vary based on need and is estimated between $300-$1,000. Prices charged for Microsoft Word, Excel, and PowerPoint also may vary widely. As of the date of this disclosure document such cost is estimated to be a minimum of $700. You must also have high-speed internet and emailing service capable of receiving 300+ MB files. You also will need a laser or inkjet color printer to locally print supplemental C12 materials periodically. We also reserve the right to require you to acquire a suitable computer projector in the future as certain elements of the C12 monthly process may be deliverable via web or video delivery. Generally, C12 franchisees operate out of a home office, although those building a multi-unit practice or affiliated with another business entity may choose to operate from a commercial office location at their discretion. We will not have independent access to franchisees' computer data and information. Any updates of computer hardware or software requirements or related equipment will be set forth in the annual franchise compliance administrative update letter. There is no cost associated with maintenance, updating, upgrading, or support of the C12 App and CRM, which C12 maintains and provides for you. We do not require you to keep your computer updated, but we estimate that you may incur appro
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–29)
What This Means (2025 FDD)
According to C12 Group's 2025 Franchise Disclosure Document, a franchisee may not need to replace their existing computer if it meets certain requirements. The computer must be capable of operating Microsoft Office programs such as Word and Excel, Apple/Mac products like Keynote, and Google Suite web products. If a prospective franchisee does not already own a computer meeting these specifications, they should anticipate spending a minimum of $1,000 for suitable hardware.
In addition to the computer itself, C12 Group franchisees will need other devices, projection, audio/visual, and recording equipment, with costs estimated between $300 and $1,000. The cost for Microsoft Office programs is estimated to be a minimum of $700 as of the FDD date. Franchisees must also have high-speed internet access capable of receiving large files, as well as a color laser or inkjet printer for printing supplemental materials.
C12 Group also reserves the right to require franchisees to acquire a suitable computer projector in the future. While C12 Group does not require franchisees to keep their computers updated, the FDD estimates franchisees may incur approximately $1,000 every 3-4 years to update or replace their computer. Any updates to computer hardware or software requirements will be detailed in the annual franchise compliance administrative update letter. Therefore, a current computer may be suitable if it meets the specified software and functionality requirements; otherwise, an upgrade or replacement may be necessary.