If a disagreement involves C12 Group's President or Chairman, who should be engaged in an expanded discussion?

According to the 2025 C12 Group Franchise Disclosure Document, if a franchisee has a disagreement with a peer or a member of C12 Group's office staff, the next step in the dispute resolution process involves engaging the franchisee's Area Director for an expanded discussion. The document does not specify the subsequent steps to take if the disagreement involves C12 Group's President or Chairman.

This dispute resolution process is part of C12 Group's broader emphasis on Christian conflict resolution, as the membership is limited to Christian business owners, CEOs, Presidents, and General Managers. The initial step requires the franchisee to address their concern directly with the individual involved, approaching them with humility and a spirit of reconciliation, in line with Matthew 18:15.

For a prospective franchisee, it's important to understand the full dispute resolution process, especially when disagreements involve higher-level management. Since the FDD excerpt does not detail the procedure beyond the Area Director, it would be prudent for a potential franchisee to inquire with C12 Group about the specific steps to be taken if a dispute involves the President or Chairman. Understanding this escalation path is crucial for ensuring fair and effective resolution of potential conflicts.