What happens if there is an impasse in the selection of the arbitrator for C12 Group?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
The parties agree that if there is an impasse in the selection of the arbitrator, the Institute for Christian Conciliation (hereafter ICC), shall be asked to provide the name of a qualified person who will serve in that capacity.
Consistent with the Rules of Procedure, the arbitrator shall issue a written opinion within a reasonable time.
The parties acknowledge that the resolving of conflicts requires time and financial resources.
In an effort to fully encourage and implement a biblically faithful process, Franchisor agrees to pay all fees and expenses, which may be required by the mediator, case administrator, and/or arbitrator.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to C12 Group's 2025 Franchise Disclosure Document, if the parties reach an impasse in selecting an arbitrator, the Institute for Christian Conciliation (ICC) will be asked to provide the name of a qualified person to serve as the arbitrator. The arbitration process is conducted following the Christian Conciliation Rules of Procedure outlined in the ICC booklet Guidelines for Christian Conciliation. The complete text of these rules is available on the ICC PEACE website or by contacting ICC PEACE directly.
This means that if C12 Group and a franchisee cannot agree on an arbitrator, an outside organization (ICC) steps in to ensure the process moves forward. This is a common practice to prevent disputes from stalling due to disagreements over the selection of a neutral party. The arbitrator is expected to issue a written opinion within a reasonable timeframe, providing a resolution to the dispute.
C12 Group also commits to covering all fees and expenses associated with the mediator, case administrator, and/or arbitrator. This commitment aims to encourage a biblically faithful conflict resolution process. This is a notable benefit for franchisees, as arbitration costs can sometimes be substantial. By covering these costs, C12 Group removes a potential financial barrier to resolving disputes through arbitration.