What happens if a C12 Group franchisee fails to complete training to C12's satisfaction?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
not have to be completed prior to a franchisee opening for business.
C12 will determine whether New Chair Training has been satisfactorily completed. Training Week will typically involve an assessment to evaluate proficiency and readiness. While it is rare for an incoming franchisee to fail to complete training to our satisfaction, C12 reserves the right to make this determination and establish a remediation plan with the franchisee. C12 has the unilateral right to evaluate your personal abilities, aptitude, calling, fit, and financial ability to qualify as a C12 franchisee. Existing franchis
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–29)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the New Chair Training program is mandatory, and C12 Group determines whether it has been satisfactorily completed. The training week includes an assessment to evaluate a franchisee's proficiency and readiness.
While it is uncommon for a new franchisee to fail to complete the training to C12 Group's satisfaction, C12 Group retains the right to make that determination. If a franchisee does not meet the required standards, C12 Group will establish a remediation plan with the franchisee to address any shortcomings and ensure they reach the necessary level of competence.
Existing franchisees have the option to retake the New Chair Training for a fee of $2,500. C12 Group also has the right to evaluate a franchisee's personal abilities, aptitude, calling, fit, and financial ability to qualify as a C12 Group franchisee.