What must happen before a personalized New Member Kit is sent to a C12 Group franchisee?

According to C12 Group's 2025 Franchise Disclosure Document, a C12 Group franchisee will receive a New Member Kit only after C12 Group receives both the new member's registration form and payment. This kit is then provided by the franchisee to the new C12 member.

This policy ensures that C12 Group has received the necessary documentation and payment from the new member before any materials are distributed. This protects C12 Group's brand standards and ensures that only properly registered and paid members receive the kit.

While the franchisee is responsible for invoicing and collecting registration and membership fees from their members, C12 Group requires the registration form and payment to be processed before the New Member Kit is released. This division of responsibility highlights the importance of the franchisee's role in managing local member relationships and finances, while C12 Group maintains control over the distribution of branded materials.