Is a C12 Group franchisee's 'Graphic Designer/Videographer Fee Consultant' eligible for reimbursement?

According to C12 Group's 2025 Franchise Disclosure Document, fees paid to a 'Graphic Designer/Videographer Fee Consultant' are not eligible for reimbursement. This is explicitly stated in Item 6, which outlines other fees associated with the franchise.

The FDD lists marketing expenses that are either eligible or ineligible for reimbursement. For example, C12 Group franchisees can seek reimbursement for expenses related to print or digital PR campaigns, targeted direct mail campaigns, email nurturing campaigns, targeted social media advertising, Google Ad campaigns, radio or TV advertising spots, and event sponsorships with speaking opportunities.

However, the document clearly states that certain marketing expenses, including fees paid to a graphic designer or videographer consultant, are not eligible for reimbursement. Other ineligible expenses include sports team or mission trip sponsorships, event hosting or printing costs, member, vendor, or prospect gifts, marketing collateral/material purchases, lead or contact lists without a campaign, and software subscriptions/membership fees. Therefore, franchisees should be aware that they will bear the full cost of these services without any financial assistance from C12 Group.