Can a C12 Group franchisee engage other personnel to assist in serving the territory's demand?

Based on the 2025 C12 Group Franchise Disclosure Document, C12 Group does not hire or train employees that work for the Area Chairs' C12 businesses. This suggests that franchisees are responsible for hiring and managing their own personnel to support their C12 Group business within their designated territory. The FDD does not explicitly state whether a franchisee can hire personnel, but it does state that C12 Group does not provide assistance in this area.

Given that the franchisee is responsible for developing their territory and managing their business, it is reasonable to assume that they can engage other personnel to assist with the demand. However, the FDD does not provide specific details or guidelines on the types of personnel a franchisee can hire, the qualifications they should possess, or the extent to which these personnel can represent the C12 Group brand.

Prospective franchisees should seek clarification from C12 Group regarding the hiring and management of personnel. Specifically, they should inquire about any restrictions or requirements related to hiring employees or contractors, the level of training and support provided for these individuals, and the potential impact on the franchisee's responsibilities and liabilities. Understanding these aspects is crucial for effectively managing and scaling the C12 Group business within the designated territory.