What is the duration a C12 Group member must be in good standing to be eligible for the money-back guarantee?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee may, but is not required to, offer a 'money-back guarantee' to new members which offers the following: if they, as a member in good standing (i.e., met C12's attendance, participation, and on-time payment criteria over twelve (12) months, as certified by Franchisee) conclude after a full year as a C12 member that they did not receive value (both temporal and eternal) in excess of their accumulated fees over that same period, then Franchisee will provide them with a full refund of the monthly dues they have paid as they terminate Business Forum membership.
If Franchisee offers such a guarantee and keeps necessary records and certifies the applicable member's 'member in good standing' status over the twelve (12) month period, Franchisor will evenly share the cost of reimbursing the member's monthly fees with Franchisee.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, a C12 Group franchisee may offer a money-back guarantee to new members. To be eligible for this guarantee, the member must be in good standing for twelve months. Good standing is defined as meeting C12's attendance, participation, and on-time payment criteria, as certified by the franchisee.
If a member who is in good standing concludes after a full year that they did not receive value in excess of their accumulated fees, the franchisee will provide a full refund of the monthly dues paid. The refund applies as they terminate Business Forum membership.
If the franchisee offers this guarantee and maintains the necessary records to certify the member's good standing over the 12-month period, C12 Group will share the cost of reimbursing the member's monthly fees evenly with the franchisee. This shared cost arrangement incentivizes franchisees to offer the guarantee, as it reduces their financial risk.