What criteria must a C12 Group member meet to be considered 'in good standing' for the money-back guarantee?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee may, but is not required to, offer a 'money-back guarantee' to new members which offers the following: if they, as a member in good standing (i.e., met C12's attendance, participation, and on-time payment criteria over twelve (12) months, as certified by Franchisee) conclude after a full year as a C12 member that they did not receive value (both temporal and eternal) in excess of their accumulated fees over that same period, then Franchisee will provide them with a full refund of the monthly dues they have paid as they terminate Business Forum membership.
If Franchisee offers such a guarantee and keeps necessary records and certifies the applicable member's 'member in good standing' status over the twelve (12) month period, Franchisor will evenly share the cost of reimbursing the member's monthly fees with Franchisee.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, a member must meet specific criteria to be considered 'in good standing' for the money-back guarantee. To qualify, the member must adhere to C12 Group's attendance, participation, and on-time payment criteria over a period of twelve months. The franchisee is responsible for certifying that the member has met these requirements.
This 'money-back guarantee' is optional for C12 Group franchisees to offer to new members. It stipulates that if a member, having met the 'in good standing' criteria, concludes after a full year that the value received (both temporal and eternal) did not exceed their accumulated fees, the franchisee will refund the monthly dues paid.
If the franchisee offers this guarantee and properly certifies the member's status, C12 Group will share the cost of the refund, splitting the reimbursement of the member's monthly fees evenly with the franchisee. This shared cost arrangement incentivizes franchisees to offer the guarantee while mitigating the full financial risk. It also ensures that members are actively engaged and satisfied with the services provided by C12 Group.