Is the C12 Group's consultation automatic or upon request?

According to the 2025 C12 Group Franchise Disclosure Document, ongoing telephone and email consultation regarding territory development and member/group facilitation is provided to franchisees, but only upon request. This means that C12 Group does not automatically provide consultation; instead, franchisees must actively seek it out when they need assistance with these specific areas.

For a prospective franchisee, this implies that they should be proactive in identifying their needs and reaching out to C12 Group for support. It also suggests that C12 Group expects franchisees to take the initiative in managing their territory development and member/group facilitation, rather than relying on the franchisor to provide unsolicited guidance.

While the FDD excerpt specifies that consultation is available upon request, it does not detail the frequency, duration, or specific topics covered during these consultations. A potential franchisee should inquire about the typical response time for consultation requests, the expertise of the consultants, and whether there are any limitations on the number or type of consultations available.