What conditions must be met for a C12 Group member to receive a refund under the money-back guarantee?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee may, but is not required to, offer a 'money-back guarantee' to new members which offers the following: if they, as a member in good standing (i.e., met C12's attendance, participation, and on-time payment criteria over twelve (12) months, as certified by Franchisee) conclude after a full year as a C12 member that they did not receive value (both temporal and eternal) in excess of their accumulated fees over that same period, then Franchisee will provide them with a full refund of the monthly dues they have paid as they terminate Business Forum membership.
If Franchisee offers such a guarantee and keeps necessary records and certifies the applicable member's 'member in good standing' status over the twelve (12) month period, Franchisor will evenly share the cost of reimbursing the member's monthly fees with Franchisee.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, franchisees have the option to offer a money-back guarantee to new members. For a C12 Group member to be eligible for this guarantee, they must meet specific criteria. First, the member must be in good standing, meaning they have satisfied C12 Group's requirements for attendance, participation, and timely payments over a 12-month period. The franchisee is responsible for certifying that the member has met these standards.
If a member who is in good standing concludes after a full year that the value they received, both temporal and eternal, did not exceed the fees they paid, the franchisee will provide a full refund of the monthly dues. This refund is applicable only if the member terminates their Business Forum membership.
If the franchisee offers this guarantee and maintains the necessary records to verify a member's good standing over the 12-month period, C12 Group will share the cost of reimbursing the member's monthly fees equally with the franchisee. This shared cost arrangement is contingent on the franchisee's adherence to the record-keeping and certification requirements.