Who comprises the panel in the second step of C12 Group's dispute resolution process?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Step Two: If the dispute remains unresolved, either Franchisor or Franchisee may bring the dispute to a panel of three of C12's Board Members, whom You will mutually select, that are not members of the Franchisor's senior staff.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to C12 Group's 2025 Franchise Disclosure Document, the second step in the dispute resolution process involves a panel of three individuals. These individuals must be members of C12 Group's Board of Directors. However, they cannot be members of the C12 Group's senior staff. The franchisee and franchisor will mutually select these board members.
This means that if a dispute arises that cannot be resolved through initial channels, a franchisee can expect the matter to be reviewed by a panel of three board members who are not involved in the day-to-day management of the company. This provides a level of impartiality, as the panel members are not directly employed by the franchisor's senior management team.
It is important for prospective franchisees to understand the qualifications and backgrounds of the board members who may serve on such a panel, as their decisions could significantly impact the outcome of a dispute. Franchisees should also clarify the process for selecting these board members to ensure a fair and unbiased selection.