What is the additional cost to attend a subsequent Training Week for C12 Group franchisees who elect to do so after an unsatisfactory initial training?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
hich processes may extend for a reasonable period of time beyond the expiration of the Term.
III. Franchisor's Duties
- New Chair Training. Before Franchisee commences operation, Franchisor will provide Franchisee with a mandatory five-week training program ("New Chair Training"), including four weeks of guided selfstudy combined with weekly live webinar training with a C12 Chair Trainer, followed by a one-week onsite training at Franchisor's Headquarters in San Antonio, TX ("Training Week"). By the conclusion of Training Week, Franchisor will determine in its sole discretion whether Franchisee has sufficiently demonstrated the ability to launch and successfully operate a C12 Franchised Business. If Franchisor determines that Franchisee has not satisfactorily completed New Chair Training, Franchisor will give Franchisee the option to either (i) complete a Remediation Plan or (ii) terminate the Franchise Agreement. If Franchisee elects to complete a Remediation Plan, Franchisor will specify actions that Franchisee must take and other requirements for Franchisee to meet in order to pass New Chair Training or, at Franchisor's
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, if a franchisee does not satisfactorily complete the initial New Chair Training, C12 Group offers the option to complete a Remediation Plan or attend a subsequent Training Week. Should the franchisee choose to attend another Training Week, they will incur an additional cost of $2,500, plus expenses for travel, hotel, and meals.
This policy has significant financial implications for franchisees who struggle with the initial training. The additional $2,500 fee, combined with travel, accommodation, and food costs, could represent a substantial unexpected expense. Franchisees should carefully consider their ability to absorb these costs if they do not pass the initial training. It is important to note that this cost is in addition to the initial franchise and training fees, which are generally non-refundable.
Prospective franchisees should assess their learning styles and business acumen to gauge their likelihood of successfully completing the initial training. They may also want to inquire about the specific criteria C12 Group uses to determine satisfactory completion and the nature of the Remediation Plan. Understanding these aspects can help franchisees make an informed decision and prepare adequately for the training program. Franchisees should also inquire about the typical range of travel, hotel, and meal costs associated with attending Training Week in San Antonio, TX, to fully understand the potential financial burden of re-attending the training.