What action should be taken if the C12 Group's disclosure document contains a material omission?

According to the 2025 C12 Group Franchise Disclosure Document, if the disclosure document is not delivered on time or contains a false or misleading statement, or a material omission, a violation of federal and state law may have occurred. In such cases, the document advises that this should be reported to the Federal Trade Commission (FTC) in Washington, D.C., and to the applicable state agency listed in Exhibit C of the FDD.

This instruction is crucial for prospective C12 Group franchisees because it provides a clear course of action if they suspect inaccuracies or missing information in the disclosure document. The FDD is a critical document for making an informed investment decision, and any discrepancies should be addressed promptly. By reporting these issues to the FTC and the relevant state agency, franchisees can help ensure compliance and protect their interests.

Exhibit C of the C12 Group FDD lists the specific state agencies that should be contacted, ensuring that reports are directed to the appropriate regulatory bodies. This proactive approach helps maintain transparency and accountability in the franchising process, safeguarding both the franchisor and franchisee. Prospective franchisees should carefully review the disclosure document and its exhibits, and understand their rights and responsibilities in reporting any potential violations.