What does C12 Group acknowledge about resolving conflicts?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
The parties acknowledge that the resolving of conflicts requires time and financial resources.
In an effort to fully encourage and implement a biblically faithful process, Franchisor agrees to pay all fees and expenses, which may be required by the mediator, case administrator, and/or arbitrator.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 FDD, C12 Group acknowledges that resolving conflicts requires both time and financial resources. To encourage a biblically faithful process, C12 Group agrees to pay all fees and expenses required by the mediator, case administrator, and/or arbitrator.
In the event of a dispute, a franchisee may appeal through their Regional Representative to the Chair Advisory Council, which includes a delegate from C12 Group's Board of Directors and officers. If the dispute remains unresolved, either C12 Group or the franchisee can bring the dispute to a panel of three mutually selected C12 Group Board Members who are not part of the senior staff.
If the franchisee is still not satisfied with the panel's decision, they have the right to request binding Christian arbitration. This arbitration process will follow the Christian Conciliation Rules of Procedure outlined in the ICC booklet Guidelines for Christian Conciliation. Both parties must agree on the selection of the arbitrator, and if they cannot agree, the Institute for Christian Conciliation (ICC) will provide a qualified person to serve as the arbitrator. The arbitrator is required to issue a written opinion within a reasonable timeframe.