According to C12 Group, what scriptural commands are disputes consistent with?
C12_Group Franchise · 2025 FDDAnswer from 2025 FDD Document
Consistent with scriptural commands for those in the body of Christ to resolve such disputes with a commitment toward mutual love, truth, unity, and God's eternal purposes, Franchisor has defined a process which incorporates these principles (see Matthew 5:23-26, 18:15-17 and 1 Corinthians 6:1-7). Specifically, Franchisee agrees to not pursue public legal action, which serves to generate great expense, compromises the parties' joint stewardship responsibilities before the Lord, and negatively impacts the parties' joint
ability to cost-effectively resolve disagreements biblically. Franchisee agrees to submit disputes, conflicts or disagreements relating to Franchisee's role as franchisee to Franchisor's three-step dispute resolution process, as follows:
Step One: Address Franchisee's concern directly to the individual(s) with whom Franchisee has the disagreement, approaching him/her in a spirit of humility and reconciliation (see Matthew 18:15).
If the disagreement involves a peer or Franchisor's office staff member, the next step would involve engaging Franchisor's President or Chairman.
If the disagreement involves Franchisor's President or Chairman, the next step would include engaging in an expanded discussion with the one which is not involved, much as one would in bringing the matter before an elder in the church.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to the 2025 C12 Group Franchise Disclosure Document, the dispute resolution process is designed to be consistent with scriptural commands for those in the body of Christ to resolve disputes with a commitment toward mutual love, truth, unity, and God's eternal purposes. C12 Group specifies that these principles are reflected in Matthew 5:23-26, 18:15-17 and 1 Corinthians 6:1-7.
C12 Group's franchise agreement stipulates that franchisees agree not to pursue public legal action, as it can be expensive and compromise stewardship responsibilities. Instead, franchisees must submit disputes to C12 Group's three-step dispute resolution process.
The first step involves addressing concerns directly with the individual involved, approaching them with humility and a spirit of reconciliation, based on Matthew 18:15. Subsequent steps involve engaging C12 Group's President or Chairman, and potentially an expanded discussion with someone not initially involved, similar to bringing a matter before an elder in the church.