Under what conditions is Byrider relieved of its obligation to provide services for the Licensed System?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event that Licensee or any third party makes any unauthorized changes, modifications, enhancements, or improvements to the Licensed System, Licensor shall be relieved of its obligations to provide services under this Agreement for any portions of the Licensed System that have been effected, directly or indirectly, by such changes, modifications, enhancements, or improvements.
Such unauthorized alterations in the Licensed System and/or Licensee's default of any of its obligations under this Agreement shall be grounds for termination by Licensor of this Agreement for cause according to the provisions of Section 24 of the Agreement.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Byrider is relieved of its obligation to provide services under the Software Services and User Agreement if the franchisee or any third party makes unauthorized changes, modifications, enhancements, or improvements to the Licensed System. This release from obligation applies to any portions of the Licensed System that are directly or indirectly affected by these unauthorized alterations.
This condition protects Byrider from being responsible for supporting a system that has been altered without their approval, ensuring the integrity and consistency of the Licensed System across all franchises. It also ensures that Byrider is not held liable for issues arising from unauthorized modifications.
Furthermore, such unauthorized alterations or a franchisee's default on any obligations under the Software Services and User Agreement can be grounds for Byrider to terminate the agreement for cause, as per Section 24 of the agreement. This provision gives Byrider a strong recourse if a franchisee deviates from the approved system and potentially compromises its functionality or security.