Under what conditions would Byrider assist a licensee in obtaining warranties for hardware and equipment?

According to Byrider's 2025 Franchise Disclosure Document, Byrider itself provides no warranties for any hardware or equipment provided to the licensee; such hardware and equipment is provided strictly "as is." However, the original manufacturer of the hardware and equipment may provide warranties. If such warranties exist, Byrider states that it will assist the licensee in obtaining them for the licensee's benefit and use.

This means that while Byrider does not directly guarantee the performance or condition of the hardware and equipment, it will help a franchisee navigate the process of claiming any applicable manufacturer warranties. This assistance is contingent on the original manufacturer offering a warranty in the first place.

It is important for a prospective Byrider franchisee to understand that Byrider's assistance is limited to facilitating access to the manufacturer's warranty, and Byrider will not be responsible for any defects or damage to the hardware or equipment unless caused by Byrider's intentional misconduct. A franchisee should clarify with Byrider what specific steps this assistance entails and what documentation or information they would need to provide to receive this support.