Under what condition can Byrider require a franchisee or their employees to undergo a retraining program?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
anagers or employees attend and successfully complete additional training programs to be conducted at the Company's principal offices or other location chosen by the Company. Franchisee shall pay for all its and its employees' travel and lodging expenses. The Franchisee and/or the Franchisee's employee(s) shall attend such programs or seminars at the Franchisee's expense. In those instances where the Company determines, in its sole discretion, that the quality of the Franchisee's work or the work of its employees is not in accordance with the quality standards acceptable to the Company for the System, the Company shall have the right to require that the Franchisee, and/or such of the Franchisee's employees that fail to meet such quality standards
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Byrider can mandate retraining for a franchisee or their employees if the company determines that the quality of their work does not meet Byrider's standards for the system. This determination is made at Byrider's sole discretion.
This means that if Byrider believes a franchisee or employee is not performing up to par, they can require them to attend a retraining program at the franchisee's expense. The franchisee is responsible for covering all travel and lodging expenses associated with the retraining.
This condition highlights the importance of maintaining Byrider's quality standards. Franchisees should ensure their operations and staff performance consistently meet Byrider's expectations to avoid being required to undergo retraining programs. The cost of such programs, including travel and lodging, can add a financial burden on the franchisee.