Under what circumstances can Byrider licensees be charged extra for Licensed System enhancements?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensor shall make the enhancements to the Licensed System available to Licensee without additional charge except for any enhancements which constitute Third Party Software, or changes to Infrastructure Standards.
Licensor will provide Licensee any enhancements which constitute Third Party Software or changes to Infrastructure Standards, and shall be permitted to pass through a charge to Licensee equal to Licensee's pro rata portion of an amount equal to Licensor's cost therefor, provided that such changes to the Infrastructure Standards were reviewed by the Dealer Board and are used by all users of the Licensed System.
If Licensee requests on-site assistance from Licensor, and Licensor agrees that such on-site assistance is reasonably necessary, Licensee will additionally pay Licensor's travel, the then current Custom Support Fee charged by Licensor, and other related business expenses actually incurred in the performance of such services.
These expenses will be invoiced separately other fees, and payment shall be due in full from Licensee within thirty (30) days of the date of invoice.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Byrider will generally provide corrections, updates, and modifications to the Licensed System without additional charges. However, there are specific instances where Byrider licensees may incur extra costs for these enhancements.
Specifically, Byrider may pass through a charge to the licensee for enhancements that constitute Third Party Software or changes to Infrastructure Standards. This charge will be equal to the licensee's pro rata portion of Byrider's cost for these enhancements. However, changes to the Infrastructure Standards must be reviewed by the Dealer Board and used by all users of the Licensed System before these costs can be passed on to the licensee.
In addition, if a Byrider licensee requests on-site assistance from Byrider and Byrider agrees that such assistance is reasonably necessary, the licensee will be required to pay Byrider's travel expenses, the then-current Custom Support Fee, and other related business expenses actually incurred. These expenses will be invoiced separately from other fees, and payment is due in full from the licensee within thirty days of the invoice date.